Delivery Information

At Burley Kids Store, we understand that your family adventures shouldn’t be delayed. That’s why we’ve designed a delivery process that is as reliable and efficient as our bike accessories. Whether you’re planning a weekend expedition or a daily commute, we ensure your products reach you safely and on time, so you can focus on creating unforgettable moments with your loved ones.

Order Processing Time

We know you’re eager to start your next adventure, so we process all orders within 1-2 business days. Once your order is confirmed, our team works diligently to prepare it for shipment. You’ll receive a confirmation email with tracking information as soon as your order is on its way.

Shipping Options

We offer two convenient shipping options to meet your needs, ensuring your Burley products arrive safely, no matter where you are in the world (excluding Asia and some remote areas).

Standard Shipping

For those who can’t wait to hit the trails, our Standard Shipping option uses trusted carriers like DHL or FedEx. Your order will be delivered within 10-15 days after shipment. The shipping fee is $12.95, a small price for getting your adventures started sooner.

Free Shipping

For orders over $50, we offer Free Shipping via EMS. This eco-friendly option delivers your products within 15-25 days after shipment. It’s our way of saying thank you for choosing Burley and supporting your family’s journey to more adventures.

International Shipping

As a global brand, we ship to most regions worldwide (excluding Asia and some remote areas). Our partnerships with DHL, FedEx, and EMS ensure that your orders are handled with care and efficiency, no matter the destination. Please note that delivery times may vary slightly based on your location, but we strive to keep delays to a minimum.

Returns & Exchanges

We stand by the quality of our products, but if you’re not completely satisfied, you can return items within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return. We’ll guide you through the process to ensure it’s as smooth as possible, because your satisfaction is key to our mission of enabling family adventures.

Our Promise to You

Just like our bike trailers and child seats, our delivery service is built with your family in mind. We prioritize safety, reliability, and ease, so you can spend less time waiting and more time exploring. From our headquarters in Dallas to your doorstep, we’re here to support every step of your adventure.

Thank you for trusting Burley Kids Store. We’re excited to be part of your journey and can’t wait to see the memories you create!