Returns & Exchanges

Our Commitment to Your Satisfaction

At Burley Kids Store, we understand that finding the perfect gear for your family adventures is important. Just as we design our bike trailers and child seats with safety and quality in mind, we’ve created a returns process that’s straightforward and family-friendly. If your purchase doesn’t meet your expectations, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your adventure gear meets your family’s needs.

Return Conditions

To be eligible for return or exchange, items must be:

• In original, unused condition
• In original packaging with all tags attached
• Accompanied by the original receipt or order confirmation
• Free of any damage, stains, or signs of wear

Step-by-Step Return Process

Step 1: Submit Return Request

Email us at [email protected] with the following information using our template below.

Step 2: Wait for Authorization

We’ll respond within 2 business days with a Return Authorization Number and shipping instructions.

Step 3: Package Your Items

Securely package the items in their original packaging, including all accessories and documentation.

Step 4: Ship Your Return

Ship to our address using a trackable shipping method. We recommend keeping your shipping receipt.

Step 5: Receive Your Refund or Exchange

Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Dear Burley Kids Store Team,

I would like to request a [return/exchange] for my recent purchase.

Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange:
- [Product Name]
- [Size/Color if applicable]
- [Reason for return/exchange]

I confirm that the items are in original condition with all tags and packaging.

Please provide return instructions and your shipping address.

Thank you,

[Your Full Name]
[Your Phone Number]
[Your Email Address]
        

Refund Information

Refund Processing Time:

• Refunds are processed within 3-5 business days after we receive your return
• Credit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 3-5 business days

What’s Refunded:

• Full item price
• Original shipping costs are non-refundable
• Return shipping costs are the customer’s responsibility

Exchange Process

Exchanges follow the same process as returns. Once we receive your return, we’ll ship the replacement item using your preferred shipping method. You’ll be responsible for any price differences and additional shipping costs.

Thank you for choosing Burley Kids Store for your family’s adventure needs. We’re committed to ensuring your complete satisfaction with every purchase, just as we’re committed to the safety and quality of our bike trailers and child seats.